Returns & Exchanges

At STRATUS, we want you to feel elevated in your new wardrobe, which is why we offer a seamless 30-day return policy for all unworn apparel. If your selection isn't the perfect fit, we provide easy exchanges and full refunds to ensure your style never misses a beat.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing